Disclosures Required by the Act on Specified Commercial Transactions

1. Seller/Operations Manager

2. Service listings and fees

Monthly subscription fees

Standard Plan monthly contract fee: 30,000 yen (excluding tax)/month

Standard Plan annual contract fee: 27,500 yen (excluding tax)/month

* Save one month’s fee when signing up for the annual plan.

* Annual sign-ups require a lump-sum payment.

* Fees apply only to import trading companies and overseas suppliers.

* Both plans are subject to automatic renewal.

Optional fees for using Free Plan

* The following option fees apply only when using the Free Plan.

They do not apply to Standard Plan users who pay the monthly subscription fee.

・Product introduction email newsletter

Ticket system: 10,000 yen per ticket, 3 tickets for 28,500 yen (excluding tax)

・Messaging Catalog Downloaders To send a message to users who have downloaded your catalog

5,000 JPY per message (excluding tax)

・Messaging Users Who Added to Favorites To send a message to users who have added you to their favorites:

5,000 JPY per message (excluding tax)

3. About cancellation

Due to the nature of digital content and online services, we cannot accept cancellations or refunds after the purchase process is complete.

If you cancel your subscription during the middle of the month or any other time during the period, you will be charged for the full period up to the contract expiration date. No refunds will be issued, including any prorated refunds.

However, if required by law, we will take appropriate actions.

Please contact us at the address below. We will determine whether we can accommodate your request based on the circumstances and provide you with further information.

Food Trip Office: info@food-trip.jp

4. Payment method

・Payment can be made via our designated payment methods (Orico Post-payment via Bank Transfer), credit card (Stripe), or bank transfer (for advance payment or annual lump-sum payment).

Orico Post-payment via Bank Transfer is a settlement method where the amount is automatically deducted from your registered account based on an invoice from Orico after you have used the product or service.

This payment method does not require a credit card and becomes available after undergoing a credit check.

For credit card payments, we utilize the payment system operated by Stripe Co., Ltd. After placing your order, you will be redirected to the Stripe’s payment screen to complete the transaction. To ensure secure payments, customer information transmitted via Stripe Co., Ltd. is encrypted. Credit card information is not retained on this site and is strictly managed by the company.

If approval for bank transfer is not granted through our designated screening process, we may request advance payment (prepayment).

・After your order is confirmed, payment processing will be completed promptly.

・Customers using overseas supplier accounts are kindly requested to use credit card payment Stripe.

5. Payment timing and service activation timing by payment method

■ Orico Post-payment via Bank Transfer

(1) For subscription services

Service activation: 3 to 5 days after Orico’s screening and confirmation by Food Trip Office

Monthly plan

This service charges a monthly fee starting on the first day of the month following your sign-up date, billed on a monthly basis. If you use Orico, the payment will be deducted on the 27th of the following month via our designated payment method. Subsequent payments follow the same pattern: the monthly fee accrues starting from the 1st of each month, and if you use Orico, the payment will be deducted on the 27th of the following month. Please note that your subscription will automatically renew.

Annual plan

This is a one-year service period starting from the first day of the month following your application date and ending on the last day of the same month the following year.

If you use Orico, the annual fee will be deducted on the 27th of the following month using our designated payment method.

If you continue the service, your next payment will be due on the same date as your application date for the following year. We will notify you when the renewal date approaches.

(2) When purchasing options with the Free Plan

When using Orico for payment, fees are incurred at the time of purchase, billed at the end of each month and deducted on the 27th of the following month.

■ When using the Stripe

(1) For subscription services

Service activation: 3 to 5 days after the credit card (Stripe) registration and confirmation by Food Trip Office.

Monthly plan

This service charges a monthly fee starting on the first day of the month following your sign-up date, billed on a monthly basis. Payment is processed via credit card Stripe on the 27th of the following month. Subsequent payments follow the same pattern. Please note that your subscription will automatically renew.

Annual plan

This is a one-year service period starting from the first day of the month following your application date and ending on the last day of the same month the following year.

Payment is processed via credit card Stripe on the 27th of the following month.

If you continue the service, your next payment will be due on the same date as your application date for the following year. We will notify you when the renewal date approaches.

(2) When purchasing options with the Free Plan

For payments using credit card Stripe, fees are incurred at the time of purchase, billed at the end of each month, and deducted on the 27th of the following month.

■ By bank transfer:

(1) For subscription services

Service activation: After we confirm the payment

Monthly plan

This service charges a monthly fee starting on the first day of the month following your sign-up date, billed on a monthly basis. Payment is due after we issue an invoice. Please arrange for the payment from your company. Please note that fees are incurred starting on the first of each month. We kindly request that payment be made by the end of the month. This will continue to apply for subsequent months as well.

Annual plan

This is a one-year service period starting from the first day of the month following your application date and ending on the last day of the same month the following year.

Payment is due after we issue an invoice. Please arrange for the payment from your company. Please note that fees are incurred starting on the first of each month. We kindly request that payment be made by the end of the month.

If you continue the service, your next payment follows the same pattern. We will notify you when the renewal date approaches.

(2) When purchasing options with the Free Plan

Payment is due after we issue an invoice. Please arrange for the payment from your company. Once we confirm your payment, you will be able to use the optional services.

6. Contract termination

For the subscription services, the procedure when you wish to cancel is as follows:

■ Monthly plan

If you wish to cancel your subscription, please complete the withdrawal procedure from your account page.

■ Annual plan

Your contract is automatically renewed. As your contract period approaches its end date, we will contact you to confirm whether you wish to renew for the following year.